Contact information

Contact Information

Last updated: October 14, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact ORVELANTIA LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
General enquiries

please contact us at:

contact@orvelantiaa.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our birdwatching educational resources

Customer support does not provide professional ornithology, scientific species verification, wildlife-management consultancy, professional guiding, or guaranteed bird identification.

Bird Identification Questions

Our guides teach structured observation methods based on factors such as:

Shape
Size
Colour
Markings
Behaviour
Movement
Habitat
Calls
Context

These methods are educational.

Lighting, distance, season, location, age, plumage, and other factors may make identification uncertain.

For regional species identification, customers should use reliable and current field guides or other appropriate regional resources.

Responsible Wildlife Observation

When birdwatching, customers should:

Observe wildlife from a respectful distance.
Avoid disturbing nests or chicks.
Avoid disturbing feeding or resting birds.
Follow local access rules.
Respect protected areas.
Keep dogs appropriately controlled.
Avoid repeated playback or inappropriate baiting to force sightings.
Avoid publicly sharing sensitive nesting locations where doing so could create risk.

Outdoor Safety

Customers remain responsible for their own safety when participating in outdoor activities.

Please consider:

Weather
Terrain
Suitable clothing and footwear
Hydration
Sun exposure
Navigation
Local wildlife
Access restrictions
Personal fitness and ability

ORVELANTIA LLC does not provide professional outdoor guiding or safety services.

Equipment Questions

Our guides may discuss binoculars, cameras, notebooks, field guides, or digital applications.

We do not manufacture or supply physical birdwatching equipment unless expressly stated otherwise.

Questions concerning a specific third-party product should normally be directed to its manufacturer or retailer.

Wildlife Photographs and Sensitive Locations

Customers are not required to send bird photographs or precise sighting locations to receive customer support.

If you voluntarily provide photographs or field records, avoid unnecessarily sharing exact locations of:

Active nests
Rare breeding birds
Threatened species
Sensitive habitats

Also consider removing location metadata from photographs where appropriate.

Business and Legal Enquiries

For business enquiries, legal notices, or other correspondence, please use:

ORVELANTIA LLC
8206 Louisiana Blvd NE Ste A 9318
Albuquerque, NM 87113
United States

Email: contact@orvelantiaa.com
Phone: +1 (505) 601-7947

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.